Business Skills Training

Enhance your business skill sets. Tailored to your requirements. Here are some of our popular topics. We write bespoke courses too! Get in touch if you would like us to send you course outlines.

This package includes the following topics:

1. Absence Management
2. Achieving Sales on the Telephone
3. Anger Management
4. Anxiety at Work
5. Assertiveness in Action
6. Body Language Training
7. Brainstorming Techniques
8. Building Better Work Habits
9. Building Relationships
10. Business Etiquette
11. Business Networking
12. Business Presentations
13. Coaching Essentials
14. Coaching Skills for Managers
15. Commerciality – Business Planning
16. Communicating Difficult Messages
17. Communicating with Customers
18. Complaint Handling
19. Conflict Handling
20. Crisis Management
21. Customer Care on the Telephone
22. Customer Excellence
23. Dealing with Challenging People
24. Dealing with Phone Rage
25. Dealing with Redundancy
26. Decision Making
27. Developing Resilience
28. Discipline in the Workplace
29. Diversity
30. Effective Communication Skills
31. Effective Customer Care
32. Effective Sales Planning
33. Emotional Intelligence at Work
34. Employee Engagement
35. Essential Management Skills
36. Event Management
37. Executive Presence
38. Facilitation Skills
39. Finance for Non-Financial Managers
40. GDRP – Data Protection
41. Good, Bad & Ugly Customer Service
42. Great Leadership
43. High Performing Teams
44. Induction Training Design
45. Influencing Skills
46. Informal Resolution
47. Interview Skills
48. Leading Effective Teams
49. Leading Meetings
50. Leading Through Uncertainty
51. Listening Skills
52. Managing a Virtual Team
53. Managing Difficult Behaviours
54. Managing Emails
55. Managing Generations
56. Managing Performance
57. Managing Upwards
58. Managing Workplace Culture
59. Marketing Essentials
60. Mentor Training
61. Minute Taking
62. One Minute Managing
63. Participating in Meetings
64. Performance Management
65. Planning for Change
66. Practical Sales Skills
67. Preparing for Job Interviews
68. Presentation Skills
69. Presenting Technical Information
70. Prioritising and Planning
71. Professional Emails
72. Project Management
73. Project Management Essentials
74. Quality Management
75. Questioning Skills
76. Recruitment Skills
77. Report Writing
78. Risk Assessment
79. Root Cause Analysis
80. Self Development for Managers
81. Stakeholder Management
82. Strategic Thinking
83. Stress Management
84. Success with Change
85. Talent Management
86. Team Building
87. The Art of Negotiation
88. The Power of Influence
89. The Virtual Trainer
90. Think Your Way to Success
91. Time Management
92. Train the Trainer
93. Workplace Reflective Practice
94. Writing a CV
95. Writing Multiple Choice Questions